TONER FAQs

WHAT IS A COMPATIBLE CARTRIDGE?

Compatible cartridges have been remanufactured from an original equipment manufacturer (OEM) empty core. Our compatible cartridges are produced under stringent quality control standards, using lab-tested components to ensure consistent OEM-equivalent performance.

ARE THESE CARTRIDGES "REFILLED"?

No, the manufacturing process includes an inspection and replacement of key components such as the OPC (Organic Photo Conductor) drum, wiper blade, PCR (Primary Charge Roller) and magnetic roller.

IS A COMPATIBLE CARTRIDGE INFERIOR TO A NEW ONE?

There is no difference in print quality or page yield with a PROPERLY remanufactured cartridge.

WHAT IF I EXPERIENCE A PRINT QUALITY ISSUE?

If a cartridge does not meet expectations, simply notify a customer service representative and return the cartridge and a page sample showing the print quality problem in the box it came in - Return it for evaluation and replacement. Please refer to our Product Warranty for details.

WILL USING REMANUFACTURED TONER CARTRIDGES VOID MY EQUIPMENT WARRANTY?

The Magnuson-Moss Warranty Improvement Act prohibits manufacturers from voiding their warranty obligations on the grounds that a consumer did not use the original manufacturer's replacement cartridge.

AM I REALLY HELPING THE ENVIRONMENT BY USING REMANUFACTURED CARTRIDGES?

YES! Each discarded cartridge adds approximately three pounds of unnecessary waste to our landfills - waste that will take as long as 1,000 years to decompose. It is estimated that 100 million laser and printer cartridges and 400 million inkjet printer cartridges are produced each year. Remanufacturing these 500 million cartridges will save an estimated four million cubic feet of landfill space. The office products remanufacturing industry has already made a substantially positive impact on the environment and the economy and will continue to do so.